GRIEVANCE REDRESSAL POLICY

Last Updated: 21 Jan 2026

1. INTRODUCTION

The India Portfolio ("we", "us", or "our") is committed to addressing user concerns in a fair, transparent, and timely manner. This Grievance Redressal Policy explains how users may raise complaints or concerns relating to the use of our website, services, subscriptions, or handling of personal data.

This policy applies to all users of https://www.theindiaportfolio.com and related services.

2. SCOPE OF GRIEVANCES

Grievances that may be raised under this policy include, but are not limited to:

  • Account access or login issues
  • Subscription, billing, or payment-related concerns
  • Issues related to usage limits or feature access
  • Concerns regarding data accuracy or platform functionality
  • Privacy or personal data-related complaints
  • Unauthorized access or security-related incidents
  • Misuse or abuse of the platform by other users
  • Any other concern arising from use of the Services

This policy does not cover general business inquiries, feature requests, or sales-related questions.

3. GRIEVANCE OFFICER

In accordance with applicable Indian laws, the following has been designated as the Grievance Officer:

  • Grievance Officer: The India Portfolio
  • Email: support@theindiaportfolio.com
  • Jurisdiction: India

4. HOW TO SUBMIT A GRIEVANCE

Grievances must be submitted via email to the Grievance Officer.

To enable efficient handling, please include:

  • Your registered email address
  • A clear description of the grievance
  • Relevant dates, links, screenshots, or supporting information (if applicable)

5. ACKNOWLEDGEMENT AND RESOLUTION TIMELINES

  • Acknowledgement: within 48 hours of receipt
  • Resolution: within 15 business days

If additional time is required due to the complexity of the grievance, we will inform you accordingly.

6. REVIEW AND ESCALATION

During the grievance review process, we may request additional information or clarification. Our determination after review will be communicated via email and will be considered final, subject to applicable laws.

7. ABUSE OR MISUSE OF THE GRIEVANCE PROCESS

Misuse of the grievance mechanism, including false, misleading, repetitive, or abusive submissions, may result in restriction or suspension of access to the Services.

8. POLICY UPDATES

We may update this Grievance Redressal Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

9. CONTACT

For grievances covered under this policy, please contact:

Email: support@theindiaportfolio.com

This Grievance Redressal Policy is issued in compliance with applicable Indian laws.